GRAND HOTEL PRAHA COMENTARIOS DE LOS HUÉSPEDES
Excelente 4.35/5
Calificación 4.35/5 de todos los huéspedes
Resumen de 1350 reseñas verificadas
Hotel boutique muy bueno. Bueno para hacer turismo y cerca de zonas de compras.
Ubicación
93/100
Desayuno
87/100
Servicio
77/100
Habitación
67/100
Internet
65/100
Limpieza
59/100
Lo que dicen nuestros huéspedes sobre nosotras
Elaine F. Reviewed 21. September 2026 We loved our 2 nights at your hotel. Very central, room was luxurious and the staff were really helpful. Elizabet in particular helped us resolve an issue with our taxi pick up from the airport. Only point to comment on was the number of stairs to our room and in fact further stairs within the room. We are both in our 70's and still fit, however this may have been a problem for others. Would be better to advise in advance and check suitability. good wifi Great staff couldn't be better very clean lovely antiques and clocks throughout- Antonio F. Reviewed 08. September 2026 Upon arrival, I was informed that the room category I had specifically booked was not available. I was initially assigned a lower-standard room which did not correspond to my confirmed reservation. Only after I raised a complaint was I offered a different room the following day; however, even this second room was not the Historical Superior Double Room that I had selected and paid for. The specific room category was an important factor in my decision to book your hotel. I therefore find it unacceptable that, despite having prepaid the full amount, the agreed accommodation was not provided during either night of my stay. The room change also caused additional inconvenience and disrupted what should have been a pleasant stay in Prague.
- Zuzana K. Reviewed 30. August 2026 The hotel is nice with a great location in the heart of Prague and a unique view of the Astronomical Clock. WiFi only worked in the room. There was no cutlery on the table at breakfast, upon arrival we received very brief information about the accommodation, e.g. we were not informed at all that we needed to use a card for the elevator, how the cleaning was done, whether we needed to insert a card in the room for electricity, how does the air conditioning and heating in the apartment work, what services in the hotel we could use, etc. please communicate more with the guests. Excellent location, everything accessible and a unique view of the astronomical clock both from the apartment and from the cafe Mozart during breakfast. In the apartment we had dust on the furniture, chairs, table. The atmosphere of the hotel met expectations. We chose the presidential suite, it was spacious, the beds were comfortable, there was plenty of storage space, and there was a unique view of the astronomical clock. We knew that the furniture would be more historical, but it should also be practical - for example, the living room seating area - the couch was uncomfortable, as were both armchairs, the wooden chairs could use seat cushions, there were no towel racks in the bathroom, the large wardrobe in the living room had a broken door that kept opening, and I recommend gluing the carpet in the living room to the floor because it was slippery.
- Mel E. Reviewed 09. August 2026 Great location and lovely old world room overlooking the old town square let soundproofed for comfort !
- Reviewed 08. August 2026 Very good location and service, for repeat
- Thomas.golla Reviewed 06. August 2026 Nice and quiet
- Kamran Reviewed 30. July 2026 Great stay
- Fatma S. Reviewed 29. July 2026 I am writing to formally express our disappointment regarding an unpleasant incident involving one of the luggage attendants on the day of our departure. First, we would like to acknowledge that our overall experience at the hotel was very positive. The staff were generally professional, helpful, and welcoming throughout our stay. Regardless of this incident, we would like to emphasise that everything related to the hotel, the facilities, and our overall stay was excellent. We have no complaints regarding the accommodation, the services provided, or the general experience. Our only concern is this specific incident and the manner in which it was handled. However, the incident that occurred during check-out was unacceptable and unfortunately affected our final impression of the hotel. When making our reservation, we were fully aware that the hotel did not have a lift due to the historical nature of the building. We understood and accepted this. However, because we were staying for an extended period, travelling as a family, and carrying several large and heavy suitcases, we contacted the hotel by email before making our booking to ask whether luggage assistance would be available. We were assured that this would not be a problem and that a designated staff member would assist with carrying our luggage. Throughout our stay, we treated all members of staff with courtesy and respect. The day before our departure, we informed the reception team that we would be checking out the following day and explained that, due to the number and weight of our suitcases, assistance from more than one person would be required. We kindly requested that at least two staff members be assigned to help us. Two luggage attendants arrived, and we appreciated their assistance. However, after we had completed the check-out process and our luggage had been brought down to the lobby, one of the luggage attendants suddenly shouted at us in his own language. Although we did not understand the words he used, his tone, behaviour, and gestures were clearly rude and inappropriate. His gestures appeared to indicate that he was demanding or expecting a tip. We would have been more than happy to offer a tip voluntarily as a gesture of appreciation for the assistance provided. In fact, we had already intended to do so willingly and out of our own kindness. However, the way he behaved and the manner in which he demanded it made us feel extremely uncomfortable and disappointed, to the point that we regretted giving him a tip. Despite his unacceptable behaviour, we still chose to give him a tip in appreciation for the assistance provided. We strongly believe that no guest should be made to feel pressured or intimidated into giving a tip, particularly through rude behaviour or inappropriate gestures. We had informed the hotel about our luggage situation before making the reservation and had received confirmation that assistance would be provided. Therefore, we do not believe there was any justification for the behaviour we experienced. Had we known that we would be treated in such a manner, we would not have chosen to book a long stay or reserve two rooms at the hotel. We respectfully request that this matter be investigated and that the conduct of the staff member involved be reviewed. We hope that appropriate action will be taken to ensure that future guests are treated with the professionalism and respect expected from a hotel of this standard. We look forward to receiving your response and clarification regarding how this matter will be addressed. Kind regards, Fatma However, after completing the check-out process and bringing our luggage down to the lobby, one of the luggage attendants suddenly shouted at us in his own language. Although we did not understand his words, his tone, behaviour, and gestures were clearly rude and inappropriate, and he appeared to be demanding a tip. We would like to clarify that we had already intended to give a tip voluntarily as a gesture of appreciation for his assistance. However, the way he demanded it made us feel extremely uncomfortable and disappointed. Despite his behaviour, we still chose to give him a tip in appreciation of the service provided. Our concern is not the tip itself, but rather the disrespectful manner in which the situation was handled.
- John K. Reviewed 28. July 2026 Excellent service, excellent breakfast, excellent room. I highly recommend choosing to stay at the Grand Hotel Praha.
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