GRAND HOTEL PRAHA COMENTARIOS DE LOS HUÉSPEDES
Muy bueno 4.3/5
Calificación 4.3/5 de todos los huéspedes
Resumen de 1218 reseñas verificadas
Hotel de negocios muy bueno. Bueno para hacer turismo y cerca de zonas de compras.
Ubicación
95/100
Desayuno
88/100
Servicio
73/100
Habitación
69/100
Limpieza
68/100
Relación Calidad/Precio
57/100
Lo que dicen nuestros huéspedes sobre nosotras
Anna Reviewed 18. April 2025 I have a request 2 months before my stay to have a room with a view. A few times I told them that I am coming to the hotel mostly for the view; if it will not be possible, I would rather not go. Helena told me that she can reserve room 213 for me and every time wrote that it is not 100% guaranteed, but I thought it was just written for the critical cases. After I arrived, they gave me not only a room without a view but also a room that was on the 4th floor without an elevator, and I am 7 MONTHS PREGNANT. How can I take my luggage to the 4th floor? After that next day I asked to change my room, and honestly your reception worker was so rude—no customer service at all. He told me that no, he would not change it, but after he saw me crying because all my journey was ruined due to your hotel, he decided to give me another room with a elevator but still no view. So, as you can see by my telling, at the time of my reservation 2 months ago, room 213 was free , but your workers didn't want to reserve it for me. I don't know why. This was my second time in your hotel. The first time was amazing; they reserved for me the room that I wanted and gave it to me , but this time it was so awful that I cried, and I will never go back again to your hotel, first because your workers didn't want to do your request, and secondly because there is no customer service at all. I am telling that man that how can I, every time in 7 months pregnant, climb to the 4th floor? He tells me I can't do anything, but 20 minutes later, somehow he decides to change the room after seeing me crying. Thank you for my tuined journey.- Sonya V. H. Reviewed 17. April 2025 The room was fine but I was very disappointed not to have a coffee maker or kettle. I enjoy a coffee when I wake up, and I always drink tea before bed, but was unable to enjoy these two rituals at your hotel. Although it was possible to get hot water from the restaurant, I was never quite sure when it was supposed to close. I was told 8:00pm but then a waiter said they close before 7:00pm. Most of the staff was great, including the excellent porter. A couple of individuals seemed to be unhappy with their jobs which is not good for a guest to see. The room I had (315) does not allow for showers, only baths, which I did not like. Perhaps if there was another room option, with a shower and coffee maker and kettle, I would consider staying there again. The location is fantastic.
- Meijer Reviewed 13. April 2025 I didn’t appreciate that we were taken to a separate complex next to the hotel and had to walk up a thousand stairs to reach our room. I had booked a superior room but was given a family room instead. There was also an unpleasant smell in the complex. I feel that the difference in atmosphere between the main hotel and the complex where we stayed is far too big. The hotel itself deserves four stars, but the complex we were in is more like a 2 or 3-star accommodation. See review See review
- Tony A. S. F. H. E. Reviewed 31. March 2025 We stayed in the apartment, a few minutes away f. the hotel. We had an amazing stay. We would definitely stay here again!
- Marisa Reviewed 24. March 2025 All is perfect
- Sander V. D. Reviewed 25. February 2025 Enjoyed an excellent stay in the beautiful and spacious rooms (2). I only missed the possibility to make coffee and tea in the room, the rest was perfect! Amazing!
- Greer W. Reviewed 13. February 2025 My wife and I stayed for 3 days in February 2025. We had never been to Prague, so I paid a little more than usual to get a hotel in a great location. The Grand Hotel, Praha, overlooks the old town square and is directly opposite the astronomical clock. As a location, it couldn’t be better. I love football (soccer if you’re American), so when I saw that Sparta Prague were playing that weekend, I asked a hotel staff member for help in getting a ticket. He was working on Sunday 9th February at the front reception area. I’m sorry I didn’t get his name. He could not have been more helpful - a really lovely man. He was a Sparta Prague supporter himself, so was keen to help out. I got my ticket and really enjoyed the experience, so thank you for your care. My only comment for the hotel is that the Cafe Mozart was closed for our first 2 days and we didn’t know about that in advance. Other than that, it was a perfect experience and I would very happily return to this great location, city and hotel. Thank you all so much. Finally, if you’re reading this. Do not miss the chance to go to the Reduta Jazz Club if you’re in Prague. Absolutely amazing!! 🇨🇿🇨🇿 The guy who helped me get my Sparta Prague ticket - what a service! Thank you. I’m a Sparta supporter for life and already trying to arrange a trip back to see them play Slavia!!
- Lisa Reviewed 12. February 2025 Excellent hotel, lovely friendly staff, a good choice at breakfast and the perfect location!
- Marika Reviewed 31. January 2025 Beautifull and clean
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Bueno saber
Excelente hotel de negocios
Excelente hotel de lujo
Excelente hotel romántico
Excelente hotel urbano
