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GRAND HOTEL PRAHA GUEST REVIEWS

Very Good 4.3/5

Rated 4.3/5 based on reviews from all travelers.

Summary of 1074 verified reviews

Very good boutique hotel. Good for sightseeing and close to the city center.


Location
94/100

Breakfast
80/100

Service
77/100

Cleanliness
67/100

Room
66/100

Vibe
60/100

WHAT OUR GUESTS SAY ABOUT US

Reviewed 23. February 2024 Lovely hotel & staff in a great location. I would certainly recommend the hotel & will return.

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Ted L. Reviewed 23. February 2024 Stairs are a problem when staying in the adjacent building. Rooms are comfortable and spacious. Good bathrooms, shower head in 207 a bit low if you are 6feet tall. Breakfast was acceptable with nice choices.

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Brian Reviewed 23. February 2024 Good rooms and good breakfast!! Friendly staff! Really enjoyed our stay.

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Cathrine W. Reviewed 23. February 2024 Very comfortable stay. Good location. Very friendly staff. Would recommend.

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Girerd Reviewed 18. February 2024 Great experience

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Alan Reviewed 15. February 2024 Excellent hotel. Perfect location, the cafe as excellent. Room was very comfortable

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Johnd Reviewed 27. January 2024 We thoroughly enjoyed our stay the grand hotel praha. The breakfast buffet overlooking the astronomical clock was simply stunning. We looked forward to breakfast everyday. The staff was courteous and helpful with all of our questions. The layout was quirky but we enjoyed its charm

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Naomi Reviewed 05. January 2024 I spent a month traveling in Europe with my daughter and spent the last five nights here. I would not recommend staying here due to the management and the facilities. We arrived on the first evening and were checked in and taken to a room out of the main hotel. I was disappointed in the room and then realised that this was not the deluxe room with a view that I had booked seven months prior. We were moved to the correct room the second night - no apology, first they tried to say that’s what I booked, when I showed them my booking confirmation then they said it’s because I asked for two beds that they downgraded us. I understand that I asked for this, but they should have advised in advance that this would only be a standard (and therefore cheaper) room, not a deluxe. They also refused to refund the difference for the first night although we had to repack, move to the other building etc. I did read reviews afterwards and realised this happens reasonably often… The facilities are lacking, there is no kettle or coffee machine and the first room had the shower head so low you had to duck down. The porters, cleaning and wait staff are polite and do a good job.

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Steven S. Reviewed 04. January 2024 Booked the “LUXURY RESIDENCE” only to find it was a shabby, dingy apartment filled with cheap mismatched furniture with no cupboard space, stained blinds and curtains and extension power chords running across the floor to the bed. Wifi router sits on the floor of the bedroom….Mattress topper was 100mm short on each side of the bed, the bottom sheet is draped along the floor as it cannot be tucked in and one bedside table was more than 30cm shorter than the other. Paintings, rugs and couch shown on hotel website have all been exchanged for junk pieces from the second hand shop… kitchen and bathroom are in reasonable order but nothing special. Kitchen utensils consist of whatever hasn’t been broken over the years. Kitchen table is plastic junk. A full sheet of board meant to be attached to the bedroom glass door to stop light and provide privacy had fallen off and was leaning against the wall of the bedroom.. The apartment is a joke and nothing like the photos on the hotel website. Complaint to the receptionist resulted in rude, smart mouthed comments. Asked for the manager to contact me to discuss and have not heard from the hotel during our stay and now two weeks later. Needless to say I have refused to pay and the charge is now under dispute for services not supplied as advertised.. Another client posted a review July 23 stating “ Crap all the Way”. I would agree 110% and warn other potential clients to be aware…it is not even close to what is advertised. Wifi worked fine…It’s a pity the router and various cables have to lie on the floor of the bedroom…that’s a possible trip hazard for a start, let alone the slack lazy uncaring untidy presentation to the client. The website states the apartment is 250 mtrs from Hotel. Booking.com states it is 300-350 mtrs..Google states it is 400 mtrs. Appalling.

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