GRAND HOTEL PRAHA ОТЗЫВЫ ГОСТЕЙ
Отлично 4.35/5
Оценка 4.35/5 на основании отзывов всех путешественников.
Резюме 1351 проверенных отзывов
Очень хороший бутик-отель. Удобно осматривать достопримечательности, расположен рядом с торговыми центрами.
Расположение
92/100
Завтрак
88/100
Сервис
78/100
Чистота
74/100
Номер
70/100
Соотношение цены и качества
51/100
ЧТО НАШИ ГОСТИ ГОВОРЯТ О НАС
Thomas.golla Reviewed 06. August 2026 Nice and quiet- Kamran Reviewed 30. July 2026 Great stay
- Fatma S. Reviewed 29. July 2026 I am writing to formally express our disappointment regarding an unpleasant incident involving one of the luggage attendants on the day of our departure. First, we would like to acknowledge that our overall experience at the hotel was very positive. The staff were generally professional, helpful, and welcoming throughout our stay. Regardless of this incident, we would like to emphasise that everything related to the hotel, the facilities, and our overall stay was excellent. We have no complaints regarding the accommodation, the services provided, or the general experience. Our only concern is this specific incident and the manner in which it was handled. However, the incident that occurred during check-out was unacceptable and unfortunately affected our final impression of the hotel. When making our reservation, we were fully aware that the hotel did not have a lift due to the historical nature of the building. We understood and accepted this. However, because we were staying for an extended period, travelling as a family, and carrying several large and heavy suitcases, we contacted the hotel by email before making our booking to ask whether luggage assistance would be available. We were assured that this would not be a problem and that a designated staff member would assist with carrying our luggage. Throughout our stay, we treated all members of staff with courtesy and respect. The day before our departure, we informed the reception team that we would be checking out the following day and explained that, due to the number and weight of our suitcases, assistance from more than one person would be required. We kindly requested that at least two staff members be assigned to help us. Two luggage attendants arrived, and we appreciated their assistance. However, after we had completed the check-out process and our luggage had been brought down to the lobby, one of the luggage attendants suddenly shouted at us in his own language. Although we did not understand the words he used, his tone, behaviour, and gestures were clearly rude and inappropriate. His gestures appeared to indicate that he was demanding or expecting a tip. We would have been more than happy to offer a tip voluntarily as a gesture of appreciation for the assistance provided. In fact, we had already intended to do so willingly and out of our own kindness. However, the way he behaved and the manner in which he demanded it made us feel extremely uncomfortable and disappointed, to the point that we regretted giving him a tip. Despite his unacceptable behaviour, we still chose to give him a tip in appreciation for the assistance provided. We strongly believe that no guest should be made to feel pressured or intimidated into giving a tip, particularly through rude behaviour or inappropriate gestures. We had informed the hotel about our luggage situation before making the reservation and had received confirmation that assistance would be provided. Therefore, we do not believe there was any justification for the behaviour we experienced. Had we known that we would be treated in such a manner, we would not have chosen to book a long stay or reserve two rooms at the hotel. We respectfully request that this matter be investigated and that the conduct of the staff member involved be reviewed. We hope that appropriate action will be taken to ensure that future guests are treated with the professionalism and respect expected from a hotel of this standard. We look forward to receiving your response and clarification regarding how this matter will be addressed. Kind regards, Fatma However, after completing the check-out process and bringing our luggage down to the lobby, one of the luggage attendants suddenly shouted at us in his own language. Although we did not understand his words, his tone, behaviour, and gestures were clearly rude and inappropriate, and he appeared to be demanding a tip. We would like to clarify that we had already intended to give a tip voluntarily as a gesture of appreciation for his assistance. However, the way he demanded it made us feel extremely uncomfortable and disappointed. Despite his behaviour, we still chose to give him a tip in appreciation of the service provided. Our concern is not the tip itself, but rather the disrespectful manner in which the situation was handled.
- John K. Reviewed 28. July 2026 Excellent service, excellent breakfast, excellent room. I highly recommend choosing to stay at the Grand Hotel Praha.
- Potter Reviewed 21. July 2026 Reception have a perfect services
- Pnina Reviewed 20. July 2026 Amazing view amazing stuff...will book again
- Javier G. Reviewed 16. July 2026 Ok
- Reviewed 16. July 2026 Very good I like it
- Melanie K. Reviewed 10. July 2026 Safe and friendly! Great location for a solo traveler.
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ХОРОШО ЗНАТЬ
Отличный бутик-отель
Отличный роскошный отель
Отличный бизнес-отель
Отличый романтический отель
