GRAND HOTEL PRAHA GUEST REVIEWS
非常好 4.25/5
Rated 4.25/5 based on reviews from all travelers.
Summary of 1245 verified reviews
非常好的商务酒店。 适合游览观光，靠近市中心。
位置
96/100
早餐
88/100
服务
70/100
房间
67/100
清洁度
63/100
性价比
53/100
WHAT OUR GUESTS SAY ABOUT US
Klaus L. Reviewed 17. June 2025 Good experience overall with one or the other cutback. The main cutback ist the shower. There ist only a bathtub located unfavourably under the roof slope und pretty uncomfortable to use for showering. Also there is no safety measure against slipping in the tub. Bed is also located under the roof slope and can be uncomfortable for one person. No connection at all- Kaitlyn Reviewed 12. June 2025 What an incredible stay at Grand Hotel Praha. We stayed in the luxury apartment just off the square, which was perfect because it was nice and quiet but very close to Old Town Square. The staff were kind and accommodating and the facilities were clean and well maintained. We would definitely stay here again!
- Maria Reviewed 01. June 2025 Very good location infront of astronomical clock! With all the restaurants just outside the door. Very nicely decorated. Our room is superb!Staffs are all polite3and courteous. Breakfast is excellent as well as the staffs. Thank you for a nice experience! Will surely recommend this hotel. Staff are all courteous, kind and polite. Good customer service. Just right infront of the astronomical clock! In the heart of town square. Old building but magnificently remodelled and design beautifully 😍 Is very good goes with the olden era vibe but with elegance.
- Anna Reviewed 18. April 2025 I have a request 2 months before my stay to have a room with a view. A few times I told them that I am coming to the hotel mostly for the view; if it will not be possible, I would rather not go. Helena told me that she can reserve room 213 for me and every time wrote that it is not 100% guaranteed, but I thought it was just written for the critical cases. After I arrived, they gave me not only a room without a view but also a room that was on the 4th floor without an elevator, and I am 7 MONTHS PREGNANT. How can I take my luggage to the 4th floor? After that next day I asked to change my room, and honestly your reception worker was so rude—no customer service at all. He told me that no, he would not change it, but after he saw me crying because all my journey was ruined due to your hotel, he decided to give me another room with a elevator but still no view. So, as you can see by my telling, at the time of my reservation 2 months ago, room 213 was free , but your workers didn't want to reserve it for me. I don't know why. This was my second time in your hotel. The first time was amazing; they reserved for me the room that I wanted and gave it to me , but this time it was so awful that I cried, and I will never go back again to your hotel, first because your workers didn't want to do your request, and secondly because there is no customer service at all. I am telling that man that how can I, every time in 7 months pregnant, climb to the 4th floor? He tells me I can't do anything, but 20 minutes later, somehow he decides to change the room after seeing me crying. Thank you for my tuined journey.
- Sonya V. H. Reviewed 17. April 2025 The room was fine but I was very disappointed not to have a coffee maker or kettle. I enjoy a coffee when I wake up, and I always drink tea before bed, but was unable to enjoy these two rituals at your hotel. Although it was possible to get hot water from the restaurant, I was never quite sure when it was supposed to close. I was told 8:00pm but then a waiter said they close before 7:00pm. Most of the staff was great, including the excellent porter. A couple of individuals seemed to be unhappy with their jobs which is not good for a guest to see. The room I had (315) does not allow for showers, only baths, which I did not like. Perhaps if there was another room option, with a shower and coffee maker and kettle, I would consider staying there again. The location is fantastic.
- Meijer Reviewed 13. April 2025 I didn’t appreciate that we were taken to a separate complex next to the hotel and had to walk up a thousand stairs to reach our room. I had booked a superior room but was given a family room instead. There was also an unpleasant smell in the complex. I feel that the difference in atmosphere between the main hotel and the complex where we stayed is far too big. The hotel itself deserves four stars, but the complex we were in is more like a 2 or 3-star accommodation. See review See review
- Tony A. S. F. H. E. Reviewed 31. March 2025 We stayed in the apartment, a few minutes away f. the hotel. We had an amazing stay. We would definitely stay here again!
- Marisa Reviewed 24. March 2025 All is perfect
- Sander V. D. Reviewed 25. February 2025 Enjoyed an excellent stay in the beautiful and spacious rooms (2). I only missed the possibility to make coffee and tea in the room, the rest was perfect! Amazing!
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特别好的 商务酒店
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