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Treatment of personal data of our guests

According to the Regulation 2016/679 of the European Parliament and of the Council of 27th April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, the personal data mean any information relating to a determined or determinable data subject. The data subject is considered to be determined or determinable if the data subject can be identified directly or indirectly particularly on the grounds of a number, a code, or one or more elements which are specific for his/her physical, physiological, psychical, economic, cultural, or social identity.

Processing of personal data is any operation or complex of operations with personal data which are performed by the controller or processor, namely by automated or other means. Processing of personal data means particularly their collection, saving on data media, disclosure, editing or changing, finding, using, transfer, spreading, publishing, keeping, exchanging, sorting, or combining, blocking and disposal.

All such information is considered to be personal data at our hotel which are given us by you in connection with your stay. The personal data provision is voluntary, excluding the cases set by the effective legislation, particularly the Act No. 326/1999 Coll. on the Residence of Foreign Nationals in the Czech Republic as amended, and the Act 565/1990 Coll. on the Local Charges as amended, and the Act no. 40/2009 Coll. Criminal Code. If you refuse to give your personal data, we cannot guarantee the full and fast response to your demand.

In case of giving personal data of another person (a relative etc.) it is necessary to provide us with the power of attorney which delegates you to give such data. If you are less than 18 years old, we need the consent of your legal representative. We will be happy to provide you with the sample of such a consent on demand.

If you browse the hotel website, please consider the information that we get particular kind of personal information and data as is always the case. These are in particular the date and time of the access, the IP address where you browse our hotel from, in case of using your mobile device e. g. the information of your location, mobile device identification etc. We also use the quite common tool for collecting information which are Cookies.

If you communicate with us via your e-mail address, you give us hereby your consent to the sending of marketing and advertising information. If you want to revoke your consent, you can cancel your subscription through the link in the e-mail message.

We can get the personal data from the third parties, too, namely where it is necessary to get your personal data to accommodate you at our hotel. We process such data like we would have obtained them from you, which means with the highest caution.

The retention time of personal data can vary according to the nature and grounds of their use. Please be assured we will retain your data just for a necessary time. The maximum period for personal data retention according to the effective Czech legislation (e. g. tax and financial laws) is 10 years to date.

Reasons for collecting and retention of your personal data:

  • Trustworthiness, safety, crime prevention
  • Smooth process of accommodation and the follow-up stay at our hotel
  • Legal reasons according to the effective legislation (see above)
  • Marketing and advertising activities of our hotel – “Did you enjoy your stay? Do you intend to come back?” You will welcome information of some news, special offers and loyalty programmes, for sure.
  • Feedback of our guests is crucial – any reservations, tips for improvement? We will appreciate it if you inspire us.

What to say in conclusion? We assure you that we will keep your personal data with all the care, they will be secured not only by the physical but also by the electronic means, and only those persons will have access to them who are trained properly, who know the effective legislation, and who are authorised by their employer, or the personal data Controller. If you want to know what kind of your personal data we will retain, you are completely justified to learn such information in the extent which is ordered by the European and domestic legislation. Please do not hesitate to write us, we will provide you with a form, and after filling in we will give you all the information we will be able to.