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In the event that a consumer dispute arises between us and the consumer from a purchase contract or from a contract for the provision of services, which cannot be settled by mutual agreement, then the consumer may submit a proposal for the extrajudicial resolution of such a dispute, addressed to the entity for extrajudicial consumer dispute resolution, being the Czech Trade Inspection Authority
Central Inspectorate – ADR Division
Štěpánská 15
120 00 Praha 2
Czech Republic,
e-mail: adr,coi,cz
website: http://www.coi.cz/cz/pro-podnikatele/informace-pro-prodejce/mimosoudni-reseni-spotrebitelskych-sporu-adr/